OmniSupport connects to your ERP, CRM, and helpdesk — your phone line and website chat widget, both powered by the same AI. Two channels, one system: voice resolves inbound calls while webchat handles pre-sales and support queries, 24/7, around the clock.
How it works
No IT team, no developer, no tickets. Our team manages the integrations and configuration — you just show up and approve.
A short discovery call — we learn your store platform, the systems you run on (ERP, helpdesk, CRM), and the types of queries your team handles most. No prep required from you.
Our team connects OmniSupport to your systems, trains it on your product catalog and policies, and sets up both your voice agent and chat widget — tailored to how your business actually operates.
You test the agent against your real queries and give the green light. Once approved, your AI support is live — answering calls and chats around the clock. Your team handles the rest.
What it handles
Based on real call and chat data from live deployments — these are the actual queries OmniSupport handles automatically, without staff involvement.
The single biggest driver of inbound calls — roughly half of all voice queries. OmniSupport pulls live order data from your systems and gives customers an accurate status update instantly, without staff involvement.
Connects to your couriers in real time and tells customers their expected delivery date and tracking status — without them waiting in a queue or digging through confirmation emails.
Pre-sales product questions that convert browsers into buyers. OmniSupport pulls specs, compatibility, and dimensions from your catalog and answers them on the spot — live on your site, 24/7.
Webchat is your pre-sales channel. OmniSupport captures quote enquiries, gathers requirements, and passes to your team with full context — no cold leads, no missed follow-ups.
Guides customers through your return or refund process step by step — using your exact policy, not a generic script. Handles it end to end, by phone or chat, without escalation.
Live inventory lookups from your ERP or store platform. Tells customers whether an item is available, when it's back, and suggests alternatives — reducing abandoned carts and lost sales.
The numbers
These numbers come from live OmniSupport deployments — not projections, not enterprise benchmarks. Actual voice call and webchat logs. Actual resolution rates, across both channels.
The majority of your customers contact you outside business hours. OmniSupport handles nearly all of it automatically — so your team arrives to a manageable inbox, not a backlog.
Even during the workday, AI takes a third of your support load off the table — across both your phone line and webchat. Your team spends their time on what actually needs human judgment.
Inbound calls answered automatically: order status, delivery tracking, returns. Every call resolved by AI before it ever reaches your team's queue.
Product questions, quote enquiries, stock availability — your website chat widget working around the clock. Same AI, second channel, fully automated.
Integrations
No ripping out your existing stack. OmniSupport connects to your store platform, order management, couriers, and helpdesk — and stays in sync automatically. BrightPearl and Freshdesk are supported natively, with more integrations on the roadmap.
Request a free demo
We'll connect OmniSupport to your store and show you exactly which queries it would handle — in 20 minutes, no prep needed. Fill in your details and we'll be in touch within 24 hours.
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